CANCELLATION & REFUND POLICY

Effective Date: 01 March 2026
Website: https://urbanswagat.com
Company Name: Urban Swagat

1. INTRODUCTION

This Cancellation & Refund Policy outlines the terms under which Urban Swagat processes cancellations, returns, and refunds for purchases made through https://urbanswagat.com.

By placing an order on our website, you agree to the terms outlined below.

2. ORDER CANCELLATION POLICY

2.1 Cancellation Before Shipping

Customers may request cancellation before the order is shipped.

To cancel an order:

If the order has not been dispatched:

  • The order will be cancelled

  • A full refund will be processed

2.2 Cancellation After Shipping

If the order has already been shipped:

  • Cancellation is not guaranteed

  • You may refuse delivery

  • Return shipping charges may apply

  • Refund will be processed after item is received and inspected

2.3 Orders That Cannot Be Cancelled

Orders cannot be cancelled if:

  • The item is already delivered

  • The product is customized or made-to-order

  • The product is marked as non-returnable

  • The return window has expired

3. RETURN ELIGIBILITY

To qualify for a return:

  • Item must be unused

  • Item must be in original condition

  • Original tags and packaging must be intact

  • Product must not show signs of wear, washing, damage, or alteration

  • Return request must be raised within 7 days of delivery

We reserve the right to reject returns that do not meet these conditions.

4. NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Discounted or clearance items

  • Customized or personalized products

  • Innerwear or hygiene-sensitive items (if applicable)

  • Gift cards

  • Items damaged due to misuse

  • Products returned without original packaging

5. DAMAGED / DEFECTIVE / WRONG ITEM

If you receive:

  • A damaged item

  • A defective product

  • Wrong item

You must:

After verification:

  • Replacement OR refund will be offered

  • Return shipping charges (if applicable) may be covered by us

Failure to notify within 48 hours may result in rejection of claim.

6. REFUND PROCESS

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be processed to the original payment method

6.1 Refund Timeline

  • Refund initiation: Within 5–7 business days after approval

  • Bank processing time: 5–10 business days (may vary)

We are not responsible for delays caused by banks or payment gateways.

7. SHIPPING COSTS

  • Original shipping charges are non-refundable

  • Return shipping costs are borne by customer unless product is defective

  • If refund is approved, shipping fees may be deducted from refund amount

8. FAILED DELIVERY / WRONG ADDRESS

If delivery fails due to:

  • Incorrect address

  • Customer unavailable

  • Refusal without reason

We may:

  • Deduct shipping costs

  • Refund remaining balance

  • Or reship at customer’s expense

9. PARTIAL REFUNDS

Partial refunds may be granted if:

  • Item is returned damaged

  • Parts are missing

  • Product is used

  • Packaging is damaged

Refund amount will be decided after inspection.

10. EXCHANGE POLICY

Exchanges are subject to:

  • Product availability

  • Approval after inspection

  • Size availability (if applicable)

If exchange product is higher value:
Customer must pay difference.

If lower value:
Refund difference may be issued.

11. FRAUD PREVENTION

Urban Swagat reserves the right to:

  • Refuse returns from customers with excessive return history

  • Deny suspicious refund claims

  • Request additional verification documents

  • Take legal action in case of fraudulent activity

12. CHARGEBACK POLICY

Customers agree to contact us before initiating a chargeback.

Fraudulent chargebacks may result in:

  • Permanent account suspension

  • Legal action

  • Recovery of losses and fees

13. FORCE MAJEURE

Refund timelines may be affected by:

  • Natural disasters

  • Government restrictions

  • Pandemic situations

  • Courier delays

  • Payment gateway issues

14. POLICY CHANGES

We reserve the right to modify this policy at any time.

Changes will be updated on this page with revised effective date.

15. CONTACT US

For cancellation or refund requests:

Urban Swagat
🌐 https://urbanswagat.com
📧 support@urbanswagat.com