SHIPPING & DELIVERY POLICY

Effective Date: 01 March 2026
Website: https://urbanswagat.com
Company Name: Urban Swagat

1. INTRODUCTION

This Shipping & Delivery Policy explains how Urban Swagat processes, ships, and delivers orders placed through https://urbanswagat.com.

By placing an order on our website, you agree to the terms outlined below.

2. SHIPPING COVERAGE

Urban Swagat currently ships to:

  • All serviceable locations within India

  • International locations (if applicable and shown at checkout)

We reserve the right to refuse delivery to certain remote or restricted areas.

3. ORDER PROCESSING TIME

3.1 Standard Processing Time

  • Orders are processed within 1–3 business days

  • Orders are not processed on Sundays or public holidays

3.2 Delays in Processing

Processing may be delayed due to:

  • High order volume

  • Payment verification issues

  • Public holidays

  • Technical issues

  • Force majeure events

Customers will be notified in case of significant delays.

4. SHIPPING TIME

Estimated delivery timelines:

  • Metro Cities: 3–5 business days

  • Other Locations: 5–8 business days

  • Remote Areas: 7–12 business days

Delivery timelines are estimates and not guaranteed.

5. SHIPPING CHARGES

Shipping charges:

  • May be calculated at checkout

  • May vary depending on location, weight, or promotions

  • May be free above certain order value (if applicable)

Shipping fees, once paid, are non-refundable unless the product is defective.

6. ORDER TRACKING

Once your order is shipped:

  • You will receive a tracking number via email or SMS

  • Tracking details may take up to 24 hours to activate

  • Customers are responsible for monitoring shipment status

7. DELIVERY ATTEMPTS

Courier partners typically make:

  • 2–3 delivery attempts

If delivery fails due to:

  • Customer unavailability

  • Incorrect address

  • Refusal without valid reason

The package may be returned to us.

Reshipping charges may apply.

8. ADDRESS ACCURACY

Customers are responsible for providing accurate:

  • Name

  • Address

  • Phone number

  • Pin code

Urban Swagat is not responsible for delivery delays or losses caused by incorrect information.

9. DELAYED DELIVERY

We are not liable for delays caused by:

  • Courier company issues

  • Weather conditions

  • Government restrictions

  • Customs clearance (international orders)

  • Strikes or force majeure events

Delivery timelines are estimates only.

10. RISK OF LOSS

Ownership and risk of loss transfer to the customer once:

  • The product is delivered

  • Or delivery attempt is made at provided address

We are not responsible for:

  • Stolen packages after delivery

  • Misplaced packages after successful delivery confirmation

11. PARTIAL DELIVERY

In some cases:

  • Orders may be shipped in multiple packages

  • Items may arrive separately

Customers will be notified accordingly.

12. DAMAGED PACKAGE UPON DELIVERY

If you receive a package that appears:

  • Tampered

  • Opened

  • Damaged externally

You must:

Failure to provide proof may result in claim rejection.

13. INTERNATIONAL SHIPPING (If Applicable)

For international orders:

  • Customs duties, taxes, and import charges are the customer’s responsibility

  • Delivery timelines vary by country

  • Delays due to customs clearance are beyond our control

Urban Swagat is not responsible for customs rejections or confiscations.

14. FAILED DELIVERY / RETURN TO ORIGIN (RTO)

If an order is returned due to:

  • Customer refusal

  • Incorrect address

  • Unavailability

  • Non-acceptance

We may:

  • Deduct shipping and handling charges

  • Refund remaining balance

  • Or reship after additional payment

15. LOST SHIPMENTS

If tracking shows:

  • Delivered but not received

Customer must:

  • Contact courier immediately

  • Inform us within 48 hours

We will assist in investigation but do not guarantee replacement if courier confirms delivery.

16. FORCE MAJEURE

Urban Swagat shall not be liable for failure or delay in delivery caused by:

  • Natural disasters

  • Pandemic

  • War

  • Government restrictions

  • Strikes

  • Transportation failures

17. POLICY CHANGES

We reserve the right to update this Shipping & Delivery Policy at any time.

Changes will be effective immediately upon posting on the website.

18. CONTACT US

For shipping-related queries:

Urban Swagat
🌐 https://urbanswagat.com
📧 support@urbanswagat.com